You can request sidewalk repair services by calling the Mayor's Citywide Call Center at 311 and (202) 727-1000 or by completing a service request online using the District government's Service Request Center. Please identify the specific location of the problem on the sidewalk and describe the type of sidewalk (i.e. concrete, brick or other surface). Provide information as to the severity of the damage (i.e. cracked or broken, missing bricks, tree roots pushing up through the sidewalk). A service request will be put into the tracking system, and you should receive a service request number.
Investigation: 1-10 business days
Temporary (emergency) repairs: up to 15 business days
Permanent resolution depends upon the findings of the investigation
Permanent repairs require a longer timeframe and depend upon funding availability